Senior Employee Service Manager (Igaming)

TL;DR

Senior Employee Service Manager (HR Operations): Leading the delivery and continuous improvement of People & Culture shared services operations across the EMEA region with an accent on service delivery performance, process standardization, and technology adoption. Focus on managing distributed teams, ensuring compliance with GDPR and regional labor laws, and optimizing operational efficiency via SuccessFactors and ServiceNow.

Location: Onsite in Belgrade, Serbia

Company

hirify.global is a global leader in gaming and entertainment, delivering casino and mobile gaming experiences across more than 100 jurisdictions worldwide.

What you will do

• Lead Employee Services delivery across EMEA, ensuring high-quality execution of employee lifecycle support and transactions.
• Manage and develop a distributed team, fostering accountability and a high-performing service culture.
• Own regional performance metrics, including SLAs, KPIs, and employee experience.
• Standardize and execute global processes while adapting them to regional EMEA requirements.
• Drive the adoption of service delivery technologies, specifically ServiceNow and SuccessFactors.
• Ensure all operations comply with regional labor laws, GDPR requirements, and company audit standards.

Requirements

• 8–10+ years of HR experience, specifically in shared services or HR operations leadership.
• Experience managing teams across multiple EMEA countries.
• Proven track record leading service delivery in high-volume, process-driven environments.
• Hands-on experience with SuccessFactors and ServiceNow.
• Strong understanding of GDPR and regional labor law considerations.
• Experience working with Works Councils and employee representative bodies.

Culture & Benefits

• Permanent employment contract.
• Private health insurance for you and your family.
• Flexible working hours and initiatives supporting wellbeing and work-life balance.
• Access to e-learning platforms for continuous professional development.
• Clear career development path with defined growth opportunities.
• Vibrant work environment in Class-A office space.