Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Driving product adoption and optimization for a book of business to increase retention and reduce churn with an accent on strategic customer success plans and renewal management. Focus on building strong customer relationships, mitigating churn risk, and acting as a voice of the customer for internal product teams.

Location: Hybrid (London, United Kingdom)

Salary: £44,000–£66,000

Company

hirify.global is a cybersecurity firm dedicated to helping organizations achieve true cyber resilience and creating a fortified cyber ecosystem.

What you will do

• Proactively create and execute Customer Success Plans to align product value with customer goals.
• Collaborate with Sales, Professional Services, and Product teams to optimize the customer journey.
• Manage risk and renewal processes to identify at-risk customers and mitigate churn.
• Assist customers with feature utilization and overall product adoption.
• Provide industry expertise and thought leadership to the customer base.
• Act as the voice of the customer by providing feedback to senior stakeholders.

Requirements

• 3-5+ years of experience in a customer success role, preferably within a SaaS organization.
• Proven experience in risk and renewal management, including forecasting and reporting.
• Ability to strategically partner with sales to improve NRR and D&C.
• Experience managing stakeholders across technical, legal, and C-level roles.
• Strong verbal and written communication skills and solid business acumen.
• Experience in the cybersecurity or technology space is beneficial.

Culture & Benefits

• Hybrid working arrangement.
• Access to tools, training, and mentorship for continuous professional growth.
• Inclusive and diverse company culture.
• Competitive rewards and benefits package.

Hiring process

• Employment offer is subject to the successful completion of applicable background checks.