Aftersales Agent (Dutch)

TL;DR

Aftersales Agent (Customer Support): Mediating between buyers and sellers to resolve transaction disputes and ticket issues with an accent on evidence-based decision-making and policy application. Focus on maintaining platform trust, providing empathetic communication, and leveraging digital tools to ensure fair outcomes for fans.

Location: Must be based in or able to work from the Amsterdam office (Hybrid)

Salary: €15 per hour

Company

hirify.global is a mission-driven platform helping fans buy and sell tickets in a safe and fair way.

What you will do

• Investigate buyer and seller disputes, ticket issues, and refund requests using internal tools.
• Communicate clearly and empathetically with users while maintaining consistent decision-making.
• Apply company policy to reach fair outcomes that protect user trust and financial integrity.
• Use templates, tooling, and AI responsibly to work efficiently.
• Escalate high-risk or complex cases with strong context.
• Provide feedback to improve internal tooling and automation processes.

Requirements

• Fluent in Dutch and excellent in English (written and spoken).
• Part-time availability (24-32 hours a week, Monday to Friday, 09:00 - 18:00).
• Strong digital fluency and ability to navigate multiple systems accurately.
• Ability to make good decisions under ambiguity and investigate details thoroughly.
• Professional communication skills with a calm and confident demeanor.
• Ability to stay firm when evidence or policy requires it.

Culture & Benefits

• Work in a supportive, international team environment.
• Be part of a mission-driven company built by fans, for fans.
• Make a real impact on the experience of millions of fans worldwide.
• Includes 8% holiday allowance and 9.6% holiday pay.