AU Broker Support Specialist (Mortgage)

TL;DR

AU Broker Support Specialist (Mortgage): Supporting brokers and referral partners throughout the loan application process with an accent on document collection, preliminary lending guidance, and pipeline management. Focus on ensuring application completeness, maintaining CRM accuracy, and coordinating efficiently between brokers and internal lending teams.

Location: Remote, Hybrid, or Onsite in the Philippines (Ortigas, Alabang, Pampanga, or Cebu)

Company

hirify.global provides professional staffing and outsourcing services for international clients.

What you will do

• Respond to inbound broker and referral partner inquiries
• Provide preliminary loan guidance and product information
• Collect and review initial client and application documentation
• Coordinate with brokers and internal stakeholders to progress applications
• Maintain accurate records and update CRM systems
• Escalate complex scenarios to senior lending staff when required

Requirements

• Minimum 3 years of experience within the Australian non-bank lending or mortgage operations industry
• Strong understanding of Australian lending products and processes
• Experience dealing with brokers, lenders, or referral channels
• Excellent verbal and written communication skills
• Ability to multitask and work under pressure
• High level of professionalism and stakeholder management

Nice to have

• Non-bank lending experience
• Experience in broker support or lending coordination
• Exposure to CRM and lending management systems

Culture & Benefits

• HMO, Dental, and Life Insurance for employee and one dependent from day one
• Paid leaves: Birthday, Vacation, Medical, and Maternity
• Cash conversion option for up to 6 vacation leaves on anniversary
• Employee engagement activities including Year-End Party, Family Day, and Team Building