Client Success Specialist (Fintech)

TL;DR

Client Success Specialist (Fintech): Delivering high-quality, multi-channel support to traders with an accent on client retention, trade investigations, and solution-focused guidance. Focus on managing complex client escalations, collaborating across departments to influence product roadmaps, and ensuring adherence to regulatory standards.

Location: Must have the appropriate rights and documentation for employment in Cyprus.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, CFDs, and Financial Spread betting with a focus on advanced trading technology.

What you will do

• Deliver high-quality, multi-channel support to standard and premium traders.
• Support client retention through accurate guidance and practical insights.
• Identify and share relevant trends with internal teams to support service improvements.
• Collaborate with internal stakeholders to resolve client issues and support market expansion.
• Conduct layer-1 trade investigations and validations in accordance with approved processes.
• Handle escalations professionally with clear communication and accurate documentation.

Requirements

• Must have the appropriate rights and documentation for employment in Cyprus.
• Proven experience in a customer service role, preferably within the fintech industry.
• Native or near-native Spanish proficiency required.
• Strong English communication skills required.
• Ability to work on rotating evening and weekend shifts.
• Strong problem-solving abilities and attention to detail.

Culture & Benefits

• Competitive and attractive compensation package.
• Hybrid work mode for greater flexibility.
• 21 annual leave days plus 5 paid study leave days and 1 volunteer day per year.
• Health insurance and subsidized local gym membership.
• Extensive professional training and development opportunities.

Hiring process

• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 day)
• Hiring Manager Interview (1 hour)
• Head of Department Interview (30 minutes)