Customer Support Specialist

Location: Hobart, Australia; full-time on-site. Remote and hybrid work models are not available. No visa support.

Company

hirify.global develops creative software for a global community of users.

What you will do

• Respond to customer support queries with empathy, clarity, and accuracy.
• Manage and respond to App Store reviews.
• Work with Quality Assurance Specialists to identify and escalate product issues.
• Learn and apply knowledge of new and existing software features.
• Provide support primarily in English plus Japanese or Chinese.

Requirements

• Genuine passion for customer service and the ability to provide a personalised experience.
• Fluency in English and Japanese or Chinese.
• Comfort working across teams and communicating with cross-functional teams when needed.
• Solution-oriented approach and the ability to resolve issues effectively.

Nice to have

• Understanding of creative tools and the communities that use them.
• Confidence using Apple hardware and software.
• Interest or ability in video editing or creation to support user guidance.

Culture & Benefits

• Work on customer support for a large and growing global creative community.
• Complete the hirify.global onboarding process and build relationships with colleagues, team leaders, and key stakeholders during the first 6–12 months.
• Develop knowledge of customer support practices, processes, frameworks, standard queries, and responses.