Customer Support Specialist

TL;DR

Customer Support Specialist (Software): Delivering high-quality support for a global creative user base with an accent on Japanese, Korean, and English communication. Focus on resolving user queries, managing App Store reviews, and collaborating with QA and engineering teams to improve product functionality.

Location: On-site in Hobart or Sydney. No visa support provided.

Company

Developer of professional creative software for a global community.

What you will do

• Respond to customer support queries with empathy, clarity, and accuracy.
• Manage and respond to App Store reviews.
• Collaborate with Quality Assurance Specialists to identify and escalate product issues.
• Learn and apply knowledge of new and existing software features.
• Deliver support in English, Japanese, or Korean.

Requirements

• Strong written and verbal ability in English AND Japanese or Korean.
• Must be based in or able to work on-site in Hobart or Sydney.
• No visa support is available for this position.
• Genuine passion for customer service and providing personalized experiences.
• Analytical approach to resolving issues effectively.
• Ability to work collaboratively within a team and share knowledge.

Nice to have

• Confidence using Apple hardware and software.
• Interest or ability in video editing/creation for user guidance.
• Direct experience with mainstream Japanese or Korean social media platforms.

Culture & Benefits

• Collaborative environment working with Designers, Engineers, and QA specialists.
• Structured onboarding process to integrate into the Community Care team.
• Opportunity to build relationships with key stakeholders and team leaders.
• Focus on delivering a high-standard, thoughtful experience for a global creative community.