Payments Operations Analyst (Fintech)

TL;DR

Payments Operations Analyst (Fintech): Monitoring and resolving payment-related incidents to ensure operational continuity for an AI-powered orchestration platform with an accent on incident triage, root cause analysis, and cross-functional coordination. Focus on optimizing payment performance, reducing transaction failures, and streamlining workflows between Engineering and Product teams.

Location: Hybrid in Mexico City or Bogotá, Colombia. Benefits mention the possibility of remote work from anywhere.

Company

hirify.global is a rapidly growing fintech startup providing an AI-powered orchestration and payments platform to help enterprises boost approval rates and reduce costs.

What you will do

• Monitor and resolve payment incidents involving PSPs, APMs, and reconciliations.
• Lead incident triage, including categorization, prioritization, and severity assessment.
• Coordinate end-to-end resolution of issues with Engineering, Product, Support, and Risk teams.
• Identify recurring trends and root causes to propose actionable operational improvements.
• Document troubleshooting steps, internal workflows, and incident findings.
• Maintain proactive communication with internal stakeholders and external payment partners.

Requirements

• 2+ years of experience in Operations, Support, or Incident Management, preferably in fintech or financial services.
• English: Advanced proficiency (B2–C1 level) required.
• Basic understanding of payment flows (authorizations, captures, settlements, and reconciliations).
• Experience using operational tools such as Jira, Slack, or Zendesk.
• Location: Must be based in Mexico City or Bogotá.
• Strong analytical and problem-solving skills.

Nice to have

• Basic knowledge of APIs, logs, or debugging processes.
• Previous experience with Payment Service Providers (PSPs), payment gateways, or fraud prevention tools.
• Basic SQL and data analysis skills using Google Sheets or Excel.
• Experience working within high-growth startup environments.

Culture & Benefits

• Multicultural team distributed throughout LATAM.
• Vacations and additional PTO.
• Remote work options and economic support for health insurance, internet, and mobile lines.
• Equity through stock options.
• Access to a learning and development platform.
• Dynamic startup culture with high-impact projects.