Customer Marketing Specialist (Telecommunications)

TL;DR

Customer Marketing Specialist (Telecommunications): Managing and reporting highly engaging customer campaigns throughout the customer lifecycle with an accent on multi-channel delivery and performance analysis. Focus on driving campaign execution excellence, optimizing customer engagement through data-driven insights, and managing stakeholder relationships.

Location: Must be based in NSW, Australia

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Deliver a consistent approach to customer communications campaigns across all media channels.
• Manage end-to-end campaign execution, juggling multiple priorities to meet collective deadlines.
• Analyze and report on campaign performance to generate learnings and enhancements.
• Establish and influence relationships across a broad range of collaborators and partners.
• Execute creative campaigns with strong cut-through across digital advertising, content, and channel communications.
• Implement innovative ways to effectively engage customers throughout their lifecycle.

Requirements

• Extensive professional experience in marketing or a related field.
• Proven expertise in digital campaign marketing and end-to-end campaign management.
• Experience in budget planning and budget management.
• Bachelor’s degree or higher.
• Proficiency with digital publishing and analytics tools (Email, Web, App).
• Hands-on experience with customer data management systems like Salesforce/ExactTarget and Google Analytics.

Nice to have

• Knowledge of the Australian internet, multimedia, telecommunications, or consumer products industry.
• Familiarity with data coordination platforms such as Pega and Lexer.

Culture & Benefits

• Competitive remuneration and employee discounts, including monthly credits on hirify.global products.
• Inclusive paid Parental Leave of up to 16 weeks.
• Professional development through hirify.global U industry-focused micro-credentials.
• Supportive environment with employee-led diversity networks (Culture Connect, Elevate Women, etc.).
• 24/7 access to counseling and wellbeing support services.