Account Manager (AI)

TL;DR

Account Manager (AI): Managing the end-to-end lifecycle of CRM campaigns across global markets with an accent on AI-driven marketing innovation and operational excellence. Focus on scaling personalization via AI tools, optimizing cross-channel customer experiences, and driving measurable business impact through A/B testing.

Location: Hybrid in Berlin, Germany (2 days at the office)

Company

hirify.global is a B Corp certified Growth Invention company operating at the intersection of technology and marketing, currently embedded within the eBay in-house team.

What you will do

• Lead the end-to-end lifecycle of global CRM campaigns across email, push, onsite, and in-app channels from brief to reporting.
• Integrate AI tools into campaign workflows for content generation, creative ideation, and scaling personalization.
• Execute hands-on build, QA, and deployment of campaigns, ensuring data accuracy and high rendering quality.
• Develop and optimize campaign assets, ensuring brand consistency and rapid iteration for A/B testing.
• Coordinate with Analytics, Product Marketing, Legal, and Creative teams across global distributed markets.

Requirements

• Working proficiency in both German and English.
• 3+ years of experience in CRM, campaign management, or marketing operations.
• Proven experience with owned channels in e-commerce or marketplace environments.
• Hands-on experience with AI tools (e.g., GPTs) and the ability to translate marketing needs into effective prompts.
• Strong analytical mindset with proficiency in Excel, Jira, and Monday.

Nice to have

• Basic knowledge of HTML/CSS for email.

Culture & Benefits

• Flexible hybrid working policy (2 days in office).
• Company pension scheme and Lease bike options (JobRad).
• 25% subsidy for the Deutschlandticket.
• Health and wellbeing contribution via the OpenUp platform.
• Monthly flexible package for digital food stamps, fitness, or internet costs.