Engineering Manager (AI)

TL;DR

Engineering Manager (AI): Leading a team of engineers to build and deploy mission-critical AI agents for enterprise customers with an accent on scalability, reliability, and customer-centric solution design. Focus on driving the full deployment lifecycle, mentoring engineers, and evolving the AI agent platform to outperform human agents.

Location: On-site in New York City

Salary: $200,000 – $400,000 + Equity

Company

Leading conversational AI platform empowering brands to deliver concierge customer experiences via AI agents.

What you will do

• Lead and grow a team of engineers building AI agents that manage complex customer interactions and drive retention
• Partner directly with enterprise customers to translate operational pain points into scalable AI agent solutions
• Drive execution across the full deployment lifecycle, from initial implementation to continuous optimization
• Collaborate with product, design, and research to identify trends and evolve the AI agent platform
• Define the technical strategy and roadmap for the future of AI-powered customer support
• Mentor engineers through technical guidance, feedback, and career development

Requirements

• Must be based in New York City (On-site)
• 1+ years of engineering management experience
• 5+ years of industry experience in software engineering
• Proficiency with Python, Typescript, and asynchronous programming
• Experience leading teams building complex distributed systems or customer-facing products
• Strong communication skills for direct interaction with enterprise customers

Nice to have

• Prior experience working with multi-modal models
• Experience leading teams focused on AI systems, LLM applications, or agentic workflows

Culture & Benefits

• Flexible "take what you need" vacation policy
• Comprehensive Medical, Dental, and Vision benefits for employees and families
• Retirement Plan (401K) and life/disability insurance
• Parental leave and fertility/family building benefits through Carrot
• Daily lunches and snacks provided in the office