Principal SRE/Engineering Operations (Fintech)

TL;DR

Principal SRE/Engineering Operations (Fintech): Building and operating the SRE practice and production support for a fintech company scaling its AI banking software with an accent on SLO framework, on-call rotation, and incident command process. Focus on managing multi-tenant and multi-deployment-model infrastructure, ensuring reliability across different bank deployments, and building the deployment playbook for scaling from client 10 to client 350.

Location: Remote (United States). Atlanta, GA strongly preferred. West Coast considered on a case-by-case basis.

Company

Titan builds AI software for banks: purpose-built small language models, a banking ontology, and AI bankers that financial institutions can trust.

What you will do

• Build the SRE practice, including SLO framework, on-call rotation, and incident command process.
• Define severity tiers, SLA commitments, and escalation paths for production support.
• Set the operating system across engineering lanes, including sprint discipline, release rituals, and code review standards.
• Own SOC 2 artifacts, model risk review documentation, and change traceability.
• Write runbooks, stand up the on-call rotation, and own incident command during outages.

Requirements

• Ten or more years in engineering, with at least five years building SRE or platform operations functions at a software company selling into enterprise or regulated markets.
• Experience with multi-tenant and multi-deployment-model infrastructure.
• Experience writing SLOs and standing up an on-call rotation.
• Experience as a technical owner during production incidents.
• Must be based in the United States.

Culture & Benefits

• Competitive base and meaningful equity.
• Remote-friendly environment.

Hiring process

• Diagnostic of engineering operations shared with the CEO and CTO.
• Written SLOs on customer-facing services with a clear baseline of performance.
• Defined support triage structure before the first support hire.