Technical Support (LMS)

TL;DR

Technical Support (LMS): Providing technical assistance to end-users, administrators, and corporate users of the Canvas LMS with an accent on troubleshooting and issue resolution. Focus on validating user reports, resolving UI-based issues, and managing ticket lifecycles from initiation to escalation.

Location: Remote (US)

Salary: $21 per hour

Company

hirify.global creates intuitive products that simplify learning and personal development, specifically through their cutting-edge Canvas LMS software.

What you will do

• Manage support tickets via web-based systems, phone, and live chat for admins, faculty, staff, and students.
• Validate and clarify reported issues and provide "how-to" guidance to users.
• Resolve end-user issues directly through the Canvas user interface.
• Replicate, troubleshoot, and document simple bugs.
• Maintain thorough and clear records of all actions taken within the ticketing system.
• Escalate complex tickets from L1 to the L2 Support team.

Requirements

• Must be based in the US
• Strong written and verbal communication skills in English.
• Strong technical, troubleshooting, and analytical skills.
• Ability to excel in a fast-paced, agile environment.
• Proven ability to function in a self-directed environment.
• Professionalism and positive communication when handling clients.

Culture & Benefits

• Life Spending Account (LSA) for various lifestyle-related expenses.
• Annual company-wide "Dim the Lights" period in late December to recharge.
• Apple equipment and Macbooks provided.
• Home Office Stipend.
• Tuition reimbursement and professional development resources.
• Employee recognition program through Motivosity.