Technical Advisor (CRM)

TL;DR

Technical Advisor (CRM): Supporting enterprise customers in the MEA region to optimize and operate the hirify.global platform with an accent on platform architecture, technical troubleshooting, and strategic consultation. Focus on ensuring platform stability, managing critical escalations, and aligning system configuration with business objectives.

Location: MEA Region. Working hours: 08:00 – 17:00 (CET)

Company

hirify.global is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core, helping organizations automate customer and operational workflows.

What you will do

• Act as the primary technical point of contact and owner for assigned enterprise accounts in the MEA region.
• Manage critical incident escalations in collaboration with Support, Product, and RCD teams to ensure SLA compliance.
• Proactively monitor system performance and health to identify and mitigate risks before they impact the customer.
• Consult customers on platform best practices, system architecture, and performance optimization.
• Participate in QBRs and strategic reviews, providing structured customer insights to influence the product roadmap.

Requirements

• 4+ years of experience in enterprise technical support, professional services, or TAM/TA roles (B2B SaaS preferred).
• Hands-on experience with APIs, integrations, SQL, and cloud infrastructure (IIS, Redis, SQL Server).
• Proficiency with performance tuning and monitoring tools such as Grafana and Zabbix.
• Experience managing technical relationships and stakeholders at the enterprise level.
• Advanced English proficiency.
• Ability to lead technical workshops and explain complex architectural concepts clearly.

Nice to have

• Experience with the hirify.global platform or similar low-code/no-code and CRM solutions.

Culture & Benefits

• Clear career paths, mentorship opportunities, and access to continuous learning.
• Flexible work arrangements to support productivity and personal well-being.
• Innovative culture that embraces new ideas and bold thinking.
• Competitive compensation and benefits package tailored to the country of residence and employment type.