Regulatory Case Specialist (Tourism)

TL;DR

Regulatory Case Specialist (Tourism): Managing consumer regulatory complaints and data protection rights cases with an accent on legal inquiry coordination and VIP customer communication. Focus on resolving complex sensitive complaints, analyzing regulatory trends, and ensuring excellent service standards within a high-growth travel e-commerce environment.

Location: Must be based in Barcelona (Hybrid model)

Company

A leading global travel subscription platform and one of Europe's largest e-commerce businesses, serving 20 million customers across 44 markets.

What you will do

• Manage legal customer complaints, including consumer organization files and court cases.
• Handle data protection consumer rights requests.
• Coordinate legal inquiries with internal counsel to ensure compliance and service quality.
• Support VIP and sensitive customer complaint resolution across various channels.
• Collaborate on VIP communications projects and cross-functional initiatives.
• Analyze and report on the results of regulatory and service initiatives.

Requirements

• Native level Italian with excellent grammar and legal vocabulary.
• Proficient level of English.
• Background in the tourism industry.
• Experience working with CRM tools and G-suite.
• Must be based in Barcelona.

Nice to have

• Experience in legal case management related to GDPR and consumer regulations.
• Knowledge of GDS systems like Amadeus or Galileo.
• Proficiency in additional languages (French, German, Portuguese, etc.).
• Experience in PR, media relations, or VIP management.

Culture & Benefits

• Competitive salary and performance-based bonuses.
• Hybrid work model focused on outcomes.
• Prime Plus membership and various employee discounts.
• Personalized career development through the eVOLVE program.
• Relocation support provided.
• Dynamic office environment with free fruit, coffee, and regular team events.