IT Knowledge Management Specialist (Fintech)

TL;DR

IT Knowledge Management Specialist (Fintech): Maintaining and optimizing IT knowledge bases, policies, and operational documentation with an accent on documentation governance and audit readiness. Focus on standardizing knowledge management practices, coordinating evidence for IT audits, and improving operational workflows.

Location: Remote (Worldwide) or Hybrid. Relocation support available to Cyprus, Georgia, or Serbia.

Company

A fintech company challenging traditional financial systems through an innovative, high-tech approach and a commitment to groundbreaking solutions.

What you will do

• Maintain and update IT knowledge bases, policies, procedures, and operational documentation.
• Ensure documentation remains accurate, structured, and accessible for internal teams.
• Support and drive the standardization of knowledge management practices.
• Coordinate internal and external IT audits by collecting evidence and preparing required materials.
• Collaborate with cross-functional teams including IT, Security, Compliance, HR, and Finance.
• Identify and implement opportunities to improve documentation processes and operational workflows.

Requirements

• Experience in knowledge management, documentation coordination, IT operations, or compliance processes.
• Proficiency with tools such as Google Workspace, Confluence, Jira, or Airtable.
• Strong organizational skills and high attention to detail.
• Experience supporting audit or compliance-related activities.
• Ability to manage multiple tasks independently in a fast-paced environment.
• English: B1 or higher required for communication with an international team.

Nice to have

• Direct experience participating in IT audits.
• Understanding of IT governance or compliance processes.
• Experience improving documentation standards or operational workflows.
• Basic understanding of IT operational or security processes.

Culture & Benefits

• Relocation support to Cyprus, Georgia, or Serbia for the employee and their family.
• Flexible work arrangements, with options for remote work or office presence.
• Comprehensive healthcare coverage.
• Education budget for language lessons, professional training, and certifications.
• Wellness budget for mental health and fitness activity reimbursements.
• Vacation policy including 20 days of annual leave and paid sick leave.