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Описание вакансии
AI Engineer, Support
OUR MISSION AND WHY IT MATTERS
We are on a mission to make humans the strongest security layer.
Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We do not just simulate risks. We build the tools that detect and stop them.
WHY THIS ROLE MATTERS
Support is changing fundamentally.
At Hoxhunt, we are transforming our Support organization from a reactive support function into a technology-led, AI-powered operation where automation and engineering are embedded directly into how support is delivered and scaled.
As an AI Engineer, you will help build that future from scratch. You will design and develop intelligent support systems that improve automated resolution rates, reduce repetitive manual work, and proactively identify customer friction before it becomes a larger problem.
Unlike many AI engineering roles focused primarily on internal tooling, this role sits much closer to the customer experience itself. The systems you build will directly shape how customers experience Hoxhunt Support at scale.
You’ll join the Support organization while also collaborating closely with our central AI automation team, helping shape broader AI-native ways of working across the company.
WHAT YOU’LL OWN AND DRIVE
* Build intelligent AI agents and automation systems that transform how Support operates at scale.
* Design AI-driven workflows for ticket triage, routing, escalations, automated resolution, and proactive issue detection.
* Develop customer-facing support tooling and workflows that improve support quality, speed, and consistency.
* Partner closely with Support, Product, and Engineering teams to solve operational and customer pain points through scalable technical solutions.
Continuously explore and adopt new AI tooling, agentic development workflows, and engineering approaches that improve operational scalability and customer experience.
WHAT SUCCESS LOOKS LIKE
In your first three months, you will build a deep understanding of Hoxhunt’s support operations, tooling, workflows, and customer pain points. You’ll begin shipping initial automations, support tooling, and AI workflows that create visible operational improvements for both customers and the Support team.
By month six, you will independently own larger support automation initiatives end-to-end, improving automated resolution rates, reducing repetitive support work, and helping scale the Support organization more efficiently.
WHAT MAKES YOU THRIVE HERE
You probably already have a strong software engineering foundation, but more importantly, you are excited about using AI to solve real customer and operational problems.
You have:
* Strong software engineering fundamentals and experience building production-grade systems.
* Hands-on experience with agentic coding tools such as Claude Code or similar AI-native development environments.
* Experience building applications, integrations, automations, or internal tooling using technologies such as TypeScript/Node.js/React or Python.
* A customer-centric mindset and genuine interest in improving customer experiences through technology.
* The ability to thrive in fast-moving and ambiguous environments while maintaining structured, high-quality execution.
* Curiosity about AI-native software development combined with strong collaboration skills and a passion for solving real operational problems through technology.
* Experience with support platforms such as Zendesk, Pylon, or similar customer support tooling is a plus.
WHO YOU’LL WORK WITH
OUR MISSION AND WHY IT MATTERS
We are on a mission to make humans the strongest security layer.
Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We do not just simulate risks. We build the tools that detect and stop them.
WHY THIS ROLE MATTERS
Support is changing fundamentally.
At Hoxhunt, we are transforming our Support organization from a reactive support function into a technology-led, AI-powered operation where automation and engineering are embedded directly into how support is delivered and scaled.
As an AI Engineer, you will help build that future from scratch. You will design and develop intelligent support systems that improve automated resolution rates, reduce repetitive manual work, and proactively identify customer friction before it becomes a larger problem.
Unlike many AI engineering roles focused primarily on internal tooling, this role sits much closer to the customer experience itself. The systems you build will directly shape how customers experience Hoxhunt Support at scale.
You’ll join the Support organization while also collaborating closely with our central AI automation team, helping shape broader AI-native ways of working across the company.
WHAT YOU’LL OWN AND DRIVE
* Build intelligent AI agents and automation systems that transform how Support operates at scale.
* Design AI-driven workflows for ticket triage, routing, escalations, automated resolution, and proactive issue detection.
* Develop customer-facing support tooling and workflows that improve support quality, speed, and consistency.
* Partner closely with Support, Product, and Engineering teams to solve operational and customer pain points through scalable technical solutions.
Continuously explore and adopt new AI tooling, agentic development workflows, and engineering approaches that improve operational scalability and customer experience.
WHAT SUCCESS LOOKS LIKE
In your first three months, you will build a deep understanding of Hoxhunt’s support operations, tooling, workflows, and customer pain points. You’ll begin shipping initial automations, support tooling, and AI workflows that create visible operational improvements for both customers and the Support team.
By month six, you will independently own larger support automation initiatives end-to-end, improving automated resolution rates, reducing repetitive support work, and helping scale the Support organization more efficiently.
WHAT MAKES YOU THRIVE HERE
You probably already have a strong software engineering foundation, but more importantly, you are excited about using AI to solve real customer and operational problems.
You have:
* Strong software engineering fundamentals and experience building production-grade systems.
* Hands-on experience with agentic coding tools such as Claude Code or similar AI-native development environments.
* Experience building applications, integrations, automations, or internal tooling using technologies such as TypeScript/Node.js/React or Python.
* A customer-centric mindset and genuine interest in improving customer experiences through technology.
* The ability to thrive in fast-moving and ambiguous environments while maintaining structured, high-quality execution.
* Curiosity about AI-native software development combined with strong collaboration skills and a passion for solving real operational problems through technology.
* Experience with support platforms such as Zendesk, Pylon, or similar customer support tooling is a plus.
WHO YOU’LL WORK WITH
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