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1 день назад

Client & Partner Solutions Specialist (Fintech)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Cyprus
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Client & Partner Solutions Specialist (Fintech): Managing back-office operations and providing high-quality support to clients and partners with an accent on trade investigations, payment processing, and regulatory compliance. Focus on resolving complex financial queries, collaborating with payment service providers, and maintaining high service standards within the forex industry.

Location: Must be based in Limassol, Cyprus, with appropriate rights and documentation for employment in Cyprus.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, CFDs, and financial spread betting, servicing traders of all levels.

What you will do

  • Respond to client inquiries and issues with a professional and empathetic approach.
  • Manage daily back-office responsibilities and address internal stakeholder requests.
  • Confirm payment statuses and investigate transactional issues.
  • Liaise with payment service providers to ensure effective collaboration.
  • Identify and report operational issues related to in-house and third-party software.
  • Adhere to internal policies, escalation procedures, and reporting obligations.

Requirements

  • Fluent in Polish and proficient in English.
  • Must have appropriate rights and documentation for employment in Cyprus.
  • At least 2 years of experience in client-facing departments.
  • Strong understanding of the forex industry.
  • Hands-on experience with MT4/MT5 platforms and manager tools.
  • Experience with Salesforce, Zendesk, and various payment systems.

Nice to have

  • Experience in partner support.
  • Proficiency in trade investigations and resolving financial queries.

Culture & Benefits

  • Competitive and attractive compensation.
  • Hybrid work mode for greater flexibility.
  • 21 annual leave days plus 5 paid study leave days and 1 volunteer day.
  • Comprehensive health insurance.
  • Extensive learning opportunities, including professional training and certifications.

Hiring process

  • Talent Acquisition Interview (45 minutes).
  • Hiring Manager Interview (1 hour).
  • Team Presentation (1 hour).
  • Head of Department Interview (30 minutes).

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