Customer Service Representative (Slovak & English)

TL;DR

Customer Service Representative (Slovak & English): Handling customer queries and complaints via ticketing systems and live chat with an accent on providing accurate information and timely resolution. Focus on supporting feedback collection for workflow and product improvements, including AI bot performance.

Location: Slovakia, Bratislava / Remote

Company

hirify.global is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users.

What you will do

• Handle high volumes of live chat and support tickets across assigned language queues.
• Identify and evaluate customers' needs to deliver satisfaction and timely resolution.
• Provide accurate, valid, and comprehensive information on platform features, products, and processes.
• Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution.
• Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools.

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative.
• Strong IT proficiency and ability to handle moderately technical customer queries.
• Exceptional written communication skills and active listening ability.
• Ability to multi-task, prioritize, and manage time effectively.
• Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots.
• Fluent in English and Slovak.
• Willing to work weekends and irregular hours which will include night shifts

Nice to have

• Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus.
• Knowledge of the cryptocurrency/blockchain field is a strong advantage.

Culture & Benefits

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).