Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Independently managing a portfolio of customer accounts and serving as the primary technical point of contact across the full customer lifecycle. Focus on developing tailored success plans aligned to customer business objectives, leading escalation coordination during critical incidents, and partnering with Sales to identify expansion opportunities.

Location: On-site in Las Vegas, Nevada

Company

hirify.global delivers seamless, secure, reliable, and resilient AI compute at scale with a versatile cloud platform.

What you will do

• Independently own 5-10 customer accounts across the full lifecycle: onboarding, adoption, expansion, and renewal.
• Develop and maintain account success plans that align hirify.global capabilities to customer roadmaps.
• Lead quarterly business reviews (QBRs) with customer engineering and management stakeholders.
• Monitor account health metrics and take corrective action before issues escalate.
• Coordinate cross-functional responses to P1/P2 incidents including NOC, Infrastructure, and Engineering teams.
• Partner with Sales on upsell and expansion discussions; provide technical qualification for new workloads.

Requirements

• 3+ years of experience in a technical, customer-facing role (solutions engineering, technical account management, customer success engineering, or similar).
• Demonstrated independent ownership of enterprise customer relationships with measurable retention and expansion outcomes.
• Strong proficiency in Kubernetes administration, GPU workload scheduling, and multi-node cluster management.
• Ability to diagnose and resolve networking issues independently.
• Solid understanding of distributed ML training frameworks and inference serving patterns.
• All offers of employment are contingent upon verification of identity and authorization to work in United States, as required by law.

Nice to have

• Experience in GPU cloud, HPC, or AI/ML infrastructure operations.
• Familiarity with AMD GPU platforms and the ROCm software ecosystem.
• Background with WEKA or parallel file systems in high-performance compute environments.
• Hands-on experience with monitoring and observability platforms.
• Scripting or automation skills (Python, Bash) for building operational tooling or customer-facing utilities.

Culture & Benefits

• 100% paid Medical, Dental, and Vision insurance for Employees.
• Company Health Savings Account Contributions.
• Flexible PTO and Paid Holidays.
• Parental Leave.
• Stock Options.
• Employee Assistance Program.