Senior IT & Security Specialist (Cybersecurity)

Senior IT & Security Specialist
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OUR MISSION AND WHY IT MATTERS
We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We do not just simulate risks. We build the tools that detect and stop them.




YOUR ROLE
As our Senior IT & Security Specialist, you ensure daily IT and security operations run smoothly while continuously improving how we operate. We’re a Mac-first environment, and you’ll help raise the security and operational maturity of our macOS fleet as we scale globally. You are both hands-on and a domain owner. You participate in support, onboarding, and incident response alongside the IT & Security Manager and IT & Security Specialists, while acting as the technical escalation point and driving improvements in automation, hardening, and detection.

This role is the senior technical counterpart in our lean IT & SecOps team. You’ll stay hands-on while owning improvements and leading escalations.




WHAT YOU’LL DO
Daily IT & Security Operations

* Participate in daily IT & Security operations across macOS, Windows, iOS, and Android.


* Execute and oversee onboarding and offboarding.


* Share responsibility for device provisioning, compliance enforcement, and SaaS access management.


* Monitor and triage security alerts and lead investigations when complexity increases.


* Step in during peak workload and incidents to keep service quality high.


* Maintain strong responsiveness and service quality for global teams.



Endpoint & Identity Ownership

* Own endpoint management architecture and security baselines, with a macOS-first focus but keep in mind that Windows is time to time needed.


* Define and evolve macOS security standards and drive adoption through tooling, documentation, and enablement.


* Define and evolve hardening standards for macOS and Windows, aligned with operational reality and security posture goals.


* Design and improve RBAC structures and Conditional Access policies.


* Strengthen identity security posture with MFA, device trust, and session controls.


* Improve patching, compliance monitoring, and device lifecycle management.



Security Operations & Incident Leadership

* Act as the escalation point for complex endpoint and identity incidents.


* Lead investigations end-to-end, including root cause analysis.


* Improve detection logic and reduce false positives across EDR/XDR and log platforms.


* Develop and refine response playbooks.


* Identify systemic weaknesses and implement durable fixes.



Automation & Process Improvement

* Automate repetitive operations using scripting and APIs.


* Improve onboarding and offboarding workflows through integrations.


* Reduce manual workload through process redesign and self-service.


* Keep processes audit-ready and scalable year-round.



Governance & Compliance

* Own the maturity of technical controls within your domains.


* Contribute to SOC 2 Type II control effectiveness and evidence quality using our GRC tooling.


* Ensure endpoint and identity configurations align with policies and standards.


* Support vendor security evaluations from a technical perspective.


* Own IT/security input for customer and vendor compliance questionnaires.



Leadership Within a Lean and Agile fast moving team

* Work side-by-side with IT & Security Specialists in daily operations.


* Provide technical guidance and mentorship.