Senior API Integration Engineer (AI)

TL;DR

Senior API Integration Engineer (Backend/AI): Designing and implementing scalable API-driven integrations between the AI platform and enterprise systems like CRMs and ITSM tools with an accent on REST APIs, webhooks, and event-driven workflows. Focus on building production-ready connections for global clients and solving complex technical challenges in enterprise environments.

Location: Zurich, Switzerland (Company HQ)

Company

hirify.global is a leading provider of GenAI, Conversational AI, and automation software helping organizations in banking, insurance, and logistics improve efficiency.

What you will do

• Design and implement API-based integrations between the platform and enterprise systems including CRMs, contact centers, and ITSM tools.
• Develop and maintain integrations using REST APIs, webhooks, and event-driven workflows.
• Collaborate with product, engineering, and client technical teams to translate business requirements into technical solutions.
• Troubleshoot and resolve integration issues across APIs, services, and distributed systems.
• Document integration workflows, technical specifications, and implementation guidelines.
• Contribute to the improvement of integration frameworks, best practices, and technical standards.

Requirements

• 6+ years of experience in API integrations, backend development, or system integration projects.
• Strong understanding of RESTful APIs, JSON, and data exchange formats.
• Experience with authentication and authorization mechanisms such as OAuth2, JWT, and token-based authentication.
• Hands-on experience with Node.js, JavaScript, Python, or similar backend technologies.
• Experience integrating with enterprise systems such as CRM platforms, contact center platforms, or ITSM tools.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.

Nice to have

• Experience with Salesforce, Microsoft Dynamics, Genesys, or ServiceNow.
• Familiarity with integration platforms, middleware, or automation tools.
• Exposure to cloud environments and microservices architectures.
• Prior experience in B2B SaaS or AI-automation environments.

Culture & Benefits

• Competitive salary and performance-based growth.
• Opportunity to work on cutting-edge AI, LLM, and agent-based systems.
• Exposure to scalable, real-time backend architectures.
• High ownership and fast career progression.
• Open, progressive company culture with flat hierarchies.