Technical Support Engineer

TL;DR

Technical Support Engineer: Providing expert technical support for hirify.global SaaS and on-premises platforms with an accent on troubleshooting complex client/server communications, networking, and security protocols. Focus on resolving enterprise-level technical issues, building customer relationships, and creating knowledge base documentation to empower global clients.

Location: Tokyo, Japan

Company

hirify.global is a global software company dedicated to managing, protecting, and automating technology to elevate human potential within organizations.

What you will do

• Provide in-depth technical support for hirify.global SaaS and on-premises platforms.
• Troubleshoot complex issues involving client/server communications, SSL/TLS, networking, and MDM.
• Build and maintain strong, empathetic relationships with enterprise customers.
• Collaborate with cross-functional teams to advocate for technical outcomes.
• Set up and maintain test environments to replicate and resolve customer issues.
• Author Knowledge Base articles to promote customer self-service.

Requirements

• Experience troubleshooting enterprise systems including DNS, networking, firewalls, and Microsoft server technologies.
• Hands-on expertise in Mobile Device Management (MDM) for iOS and Android Enterprise.
• Strong analytical skills for diagnosing SSL/TLS handshake failures and certificate errors.
• Knowledge of cloud environments (Azure/Intune) and packet capture analysis (Wireshark).
• Ability to write basic SQL queries and familiarity with LDAP and PKI.
• Excellent communication skills and a problem-solving mindset.

Nice to have

• Experience with Mobile Threat Detection tools.
• Cisco Certified Network Associate (CCNA) or equivalent.
• ITIL knowledge or ITSM administration experience.

Culture & Benefits

• Flexible working model designed for productivity.
• Competitive compensation and comprehensive health and wellness programs.
• Opportunity to collaborate with diverse, global teams across 23+ countries.
• Access to best-in-class learning and development tools.
• Commitment to an inclusive workplace where every voice counts.