Customer Care Associate

TL;DR

Customer Care Associate: Delivering exceptional service and resolving inquiries for hirify.global subscribers with an accent on multi-channel communication and subscription retention. Focus on building positive customer relationships, managing campaign leads, and ensuring data compliance in a collaborative, hybrid environment.

Location: Must be based in Tokyo, Japan (Hybrid: 50% onsite requirement).

Company

The hirify.global is a globally recognized news organization dedicated to delivering quality information and impartial journalism.

What you will do

• Address and resolve customer inquiries across phone, chat, and email platforms.
• Manage subscription retention by highlighting product benefits and offering relevant discounts.
• Proactively engage prospective subscribers to communicate the value of FT offerings.
• Process campaign leads for renewals and promotional activities.
• Ensure secure handling of customer information in compliance with data protection protocols.
• Collaborate with team leaders to escalate complex issues and improve service outcomes.

Requirements

• Fluent English and native Japanese proficiency (business level).
• Strong multi-channel communication and persuasion skills.
• Ability to work in a hybrid model with 50% onsite attendance in Tokyo.
• Proven experience in customer-focused roles with a results-oriented mindset.
• High attention to detail and commitment to ethical standards and confidentiality.

Culture & Benefits

• Commitment to diversity, equity, and inclusion with a supportive, collaborative culture.
• Generous annual leave and inclusive parental leave packages.
• Comprehensive medical cover and wellness support.
• Opportunities for professional growth and continuous learning.
• Active engagement in community and team-building initiatives.