Customer Integrity & Threat Detection Manager (Starlink)

TL;DR

Customer Integrity & Threat Detection Manager (Starlink): Leading efforts to detect, disrupt, and investigate potential misuse of the Starlink service with an accent on platform integrity, fraud prevention, and illicit operator deterrence. Focus on designing scalable solutions, conducting complex investigations, and ensuring compliance while balancing customer privacy and operational security.

Location: Must be based in Bastrop, TX (Onsite role, no remote)

Company

SpaceX is an aerospace company dedicated to developing advanced technologies to enable human exploration of space and the colonization of Mars.

What you will do

• Proactively identify and assess platform integrity and abuse risks.
• Design and deploy solutions to mitigate priority risks in collaboration with cross-functional stakeholders.
• Investigate potential issues including scams, fraud, and illicit activities.
• Represent the team in cross-functional groups and serve as an expert in investigative techniques.
• Conduct periodic reviews to ensure adherence to legal and compliance obligations.
• Balance enforcement measures with customer privacy to avoid disproportionate impacts.

Requirements

• Must be a U.S. citizen, permanent resident, or eligible for ITAR authorization.
• Bachelor's degree and 6+ years of experience in global affairs, intelligence, or investigations (or 12+ years without a degree).
• 6+ years of experience with data querying (SQL), scripting (Python), geospatial tools (ArcGIS), or statistical software (R).
• 6+ years of experience investigating fraud, abuse, or cybersecurity threats.
• 3+ years of experience owning and driving process or technology improvements.
• Ability to work extended hours and weekends as needed.

Nice to have

• Experience with OSINT data techniques.
• Familiarity with U.S. and international economic sanctions and export control laws.
• Active Top Secret or Top Secret SCI clearance.
• International professional exposure.

Culture & Benefits

• Opportunity to work on high-stakes, global-scale aerospace technology.
• Fast-paced, high-tech environment with significant impact on service integrity.
• Collaborative team culture focused on solving complex, real-world security challenges.
• Standard employment benefits provided by a major aerospace organization.