Member Success Agent

TL;DR

Member Success Agent: Managing day-to-day support tasks and customer escalations with an accent on KPI tracking and reporting. Focus on resolving moderately complex issues while adhering to standardized operational procedures.

Location: Must be based in Cebu, Philippines (Hybrid role)

Company

hirify.global is a global leader in first-party data and insights.

What you will do

• Execute daily tasks to meet team performance goals and expectations.
• Handle both standard customer inquiries and escalated support requests.
• Maintain clear and effective communication with customers.
• Manage and report on key performance indicators (KPIs).
• Apply standardized procedures to resolve administrative and technical issues.

Requirements

• Must be based in or near Cebu, Philippines for hybrid work.
• 0-1 years of relevant work experience.
• Ability to work through typical or moderately complex problems.
• Strong knowledge of standardized operational rules and procedures.
• Effective communication skills in English.