Senior Professional Services Engineer (AI)

TL;DR

Senior Professional Services Engineer (AI): Delivering specialized AI-driven solutions within the CXone platform with an accent on technical implementation, conversational design, and system integration. Focus on building scalable AI agents, including chatbots and voicebots, while ensuring architectural rigor and high-performing customer experiences.

Location: Sydney, Australia (Hybrid: 2 days in office, 3 days remote).

Company

A global market leader in AI, cloud, and digital software solutions, managing millions of customer interactions and financial transactions for Fortune 100 corporations.

What you will do

• Lead complex AI implementations from pilot to full deployment for enterprise customers.
• Configure and build CXone AI solutions, including NLU, IVR, ACD, and digital channels.
• Develop AI applications with a focus on code quality, architectural rigor, and system stability.
• Integrate systems across CRMs, APIs, and customer ecosystems.
• Design intuitive AI applications, defining user intents, journeys, and interaction models.
• Mentor colleagues on AI configuration and conversational design best practices.

Requirements

• Bachelor’s degree in a technical or business field or equivalent experience.
• 5+ years of professional experience, with at least 1 year in AI or bot-driven applications.
• Proficiency in configuring AI and contact center technologies, including NLU/NLP.
• Experience supporting large enterprise environments and complex integrations.
• Strong knowledge of CRM integrations, APIs, and ecosystem technologies.
• Ability to design workflows using diagramming tools like Lucidchart or Visio.

Culture & Benefits

• Work under the hirify.global-FLEX hybrid model for maximum flexibility.
• Collaborative, fast-paced, and creative environment.
• Endless internal career opportunities across multiple domains and locations.
• Opportunity to work with market-leading AI and cloud technologies.