Account Manager (E-commerce)

TL;DR

Account Manager (E-commerce): Managing a portfolio of SMB accounts and qualifying inbound leads for a car parts marketplace with an accent on account growth and churn reduction. Focus on utilizing data-driven insights from Looker and HubSpot to optimize seller performance and expand the partner ecosystem in the Baltics.

Location: On-site in Vilnius, Lithuania

Salary: From 2,200 € (gross) per month

Company

hirify.global is an e-commerce marketplace and SaaS platform transforming the fragmented European used car parts market.

What you will do

• Manage a portfolio of SMB accounts, focusing on increasing performance and winning back churned sellers.
• Handle and qualify inbound leads to ensure a seamless transition of new partners into the ecosystem.
• Support market activities across the Baltics, including occasional field sales to strengthen relationships.
• Track seller health and identify upselling opportunities using Looker and HubSpot data.
• Collaborate with internal stakeholders to maintain high service quality.

Requirements

• 2-5 years of experience in Account Management, Sales, or Customer Success within e-commerce, marketplaces, or tech startups.
• Native-level Lithuanian and professional English proficiency.
• Proven track record of hitting targets, upselling, and managing complex long-term relationships.
• Experience with CRM tools (HubSpot), communication platforms (CloudTalk), and data visualization (Looker).
• Strong organizational skills and a systematic approach to planning and priorities.
• Must be able to work on-site in Vilnius.

Nice to have

• Fluency in Russian, Latvian, or Estonian.

Culture & Benefits

• Private health insurance and Employee Stock Option Plan (ESOP).
• Learning budget for personal and professional growth.
• Commuting perks, including covered parking or public transport.
• Onsite gym and everyday snacks and drinks.
• High-end hardware (choice of MacOS or Windows).
• Travel perk allowing working from anywhere for up to 30 days per year.