Technical Support Specialist (LegalTech)

TL;DR

Technical Support Specialist (LegalTech): Delivering high-quality support for an AI-native workspace used by top-tier legal firms with an accent on resolving complex technical issues and managing high-stakes B2B relationships. Focus on collaborating with product and engineering teams to drive platform improvements and shaping the future of the support function.

Location: On-site in Denver

Salary: $99,450 – $134,550

Company

hirify.global is an AI-native workspace provider for legal professionals, trusted by over 1,000 customers globally to streamline complex document analysis and workflows.

What you will do

• Take end-to-end ownership of customer issues for enterprise clients in high-stakes environments.
• Translate complex technical concepts into clear, actionable guidance for professional users.
• Diagnose and resolve high-impact platform issues while guiding users through complex workflows.
• Identify recurring pain points and collaborate with Product and Engineering to drive lasting solutions.
• Build and maintain help documentation, FAQs, and best practices to empower user self-service.
• Contribute to building scalable support processes and standards as an early team member.

Requirements

• Proven track record of managing complex, high-stakes B2B relationships.
• Experience delighting demanding professional clients and turning frustrated users into advocates.
• Strong ability to identify patterns and proactively address potential issues.
• Technical curiosity with the ability to learn new software quickly and explain concepts clearly.
• Proficiency with support tools such as Intercom or Zendesk.
• Must be based in Denver for this on-site role.

Nice to have

• Background in SaaS, AI, or legal tech environments.

Culture & Benefits

• High-growth environment with opportunities for rapid career advancement.
• Equity participation in a fast-scaling AI company.
• Culture focused on ownership, high standards, and ego-free feedback.
• Opportunity to work with world-class legal teams and industry experts.