Support Engineer, PAYGO (AI)

Location: Remote, based in the US

Salary: $115K–$225K plus equity

Company

hirify.global is building a search engine for the AI era. Its Search API supports agents, Fortune 500 companies, and AI labs; the company has raised a $250M Series C and has a team of approximately 100 people.

What you will do

• Own the PAYGO support queue and answer customer questions that the AI first line cannot resolve.
• Debug customer issues by reproducing API problems, reading code, and providing working fixes.
• Triage production issues and unhappy customers, escalating bugs to Engineering and product gaps to Product with full context.
• Identify PAYGO accounts that may become future enterprise customers and flag them to Sales.
• Improve documentation, the help center, and AI support-agent workflows.
• Identify patterns across tickets and turn them into product feedback.

Requirements

• Programming experience sufficient to read unfamiliar code, call an API, and debug a failing request.
• Clear, concise writing that enables customers to act without further clarification.
• Ability to learn quickly and maintain quality in a high-volume environment.
• Good judgment about what to resolve independently and what to escalate.
• Comfort working AI-first with AI tools and agents as part of the daily workflow.
• Early-career candidates are welcome.

Nice to have

• Experience in support, developer relations, or a customer-facing technical role at a developer-tools, API, or AI company.
• Side projects involving LLMs, RAG, or agents.
• Interest in growing into an FDE or Solutions Architect role.
• Strong interest in organizing the world's knowledge and making it accessible to machines.

Culture & Benefits

• High-agency, low-ego environment focused on building an intelligent search engine for AI.
• Remote work for candidates based in the US.
• Visa sponsorship is available for international candidates, including STEM OPT, OPT, H1B, O1, and E3.
• Premium medical, dental, and vision coverage.
• Fertility benefits and a monthly wellness stipend.