Manager, HCM Support Services (HR Tech)

TL;DR

Manager, HCM Support Services (HR Tech): Leading cross-functional service teams to deliver high-quality client support and improve retention with an accent on people development, coaching, and operational accountability. Focus on optimizing client touch point strategies, managing escalation processes, and ensuring compliance within payroll and tax operations.

Location: Kingwood, Texas

Company

hirify.global provides a comprehensive suite of scalable HR solutions blending premium HR service and technology for thousands of businesses nationwide.

What you will do

• Lead and manage cross-functional service teams to ensure high-quality client support and satisfaction.
• Develop and maintain systematic client touch point strategies and monitor satisfaction indicators.
• Define and reinforce escalation processes to resolve client issues and identify systemic trends.
• Identify at-risk clients and establish strategic plans to address their needs and improve retention.
• Coach and mentor team members to foster self-development, accountability, and professional growth.
• Ensure team adherence to product platform updates and relevant compliance requirements.

Requirements

• Experience: 5-7 years in operations and client management.
• Experience in high-growth payroll operations, core insurance business functions, technical support, and tax compliance.
• Proven track record as a manager overseeing multiple functions.
• Strong leadership, coaching, and conflict resolution abilities.
• Bachelor’s Degree in Accounting or a related field (preferred).
• Proficiency in Microsoft Office.

Culture & Benefits

• Flexible work arrangements (available for over 80% of roles).
• Comprehensive total rewards package including generous paid time off.
• Top-tier medical, dental, and vision benefits.
• Continuous learning programs, mentorship opportunities, and ongoing training.
• Paid volunteer hours and health & wellness support.