IT Support Specialist (Microsoft 365)

Location: Hamburg, Germany; hybrid work with flex-time

Company

hirify.global is a global business data platform providing reliable data, analytics products, and data services for fact-based decision-making.

What you will do

• Act as the first point of contact for Level 1 tickets and ad-hoc helpdesk requests involving hardware, software, and workplace services.
• Own requests from qualification through resolution or escalation, providing timely updates, complete English documentation, and SLA compliance.
• Identify recurring issues and report patterns to the Workplace Manager to improve IT services.
• Create and maintain knowledge base articles, how-to guides, and FAQs, while identifying opportunities to automate recurring tasks.
• Collaborate with Tech Ops and DWO colleagues on escalations, knowledge transfer, documentation, and seamless handoffs.
• Support end-to-end IT onboarding and contribute to projects improving IT services and workplace infrastructure.

Requirements

• Completed IT training, such as IT specialist for system integration, or equivalent practical experience.
• Initial professional experience in IT service or helpdesk environments.
• Experience with identity and access management, including Microsoft 365 administration, Microsoft Entra ID, or Okta, and endpoint management with Microsoft Intune.
• Experience with ITSM ticketing and IT asset management tools, including ServiceNow and Snipe-IT.
• Fluent English skills required; German is an advantage.
• Hands-on, solution-oriented approach with proactive communication and a strong service focus.

Nice to have

• Experience with Jamf, macOS, or iOS management.

Culture & Benefits

• Hybrid work and flex-time.
• Work from abroad for up to 30 calendar days per year.
• International team and social events.
• Subsidized urban mobility, fitness and wellness options, and mental health support through OpenUp.
• Career and training opportunities, modern offices, and access to Langdock.
• Some benefits apply only to the German entity and to junior-level roles or above.