AI Operations Lead (AI)

TL;DR

AI Operations Lead (AI/Automation): Building and maintaining AI-powered automations and operational workflows for a hospitality management platform with an accent on process optimization and low-code integration. Focus on translating business problems into scalable AI solutions and driving adoption across cross-functional teams.

Location: Hybrid (Porto, Lisbon, Portugal)

Company

hirify.global is a leading short-term rental and hospitality services management company operating across the UK, France, Portugal, Spain, and the UAE.

What you will do

• Build and maintain AI-powered automations and operational workflows to improve team efficiency.
• Identify operational inefficiencies and propose scalable AI-driven solutions.
• Support cross-functional teams in adopting new AI tools and workflows.
• Translate complex business problems into practical automation opportunities.
• Improve and maintain existing integrations and internal operational tooling.
• Monitor workflow performance and stay current with AI tools and trends.

Requirements

• 3–7 years of experience in automation, operations, process optimization, or support engineering.
• Hands-on experience with AI platforms such as ChatGPT, Claude, or Gemini.
• Proficiency with low-code/no-code tools like N8N, Zapier, or Airtable.
• Comfortable working with APIs, integrations, and basic scripting in SQL, Python, or JavaScript.
• Strong stakeholder management and cross-functional communication skills.
• Must be based in or able to work from Porto or Lisbon (Hybrid).

Nice to have

• Experience in hospitality, SaaS, or operational businesses.
• Familiarity with HubSpot, Slack, Google Workspace, or CRM workflows.
• Previous experience building internal operational tooling.
• Exposure to AI-assisted support, QA, or workflow optimization initiatives.

Culture & Benefits

• Hybrid work flexibility.
• Opportunity to grow within a fast-scaling company in the travel industry.
• Dynamic and multicultural team environment.
• Budget and opportunities for learning and career development.
• Comprehensive health insurance.
• Focus on employee wellbeing with supportive activities.