Quality Assurance Analyst (Fintech)

TL;DR

Quality Assurance Analyst (Fintech): Auditing fraud operations and dispute handling workflows to ensure accuracy, policy adherence, and regulatory compliance with an accent on Regulation Z and fraud decisioning. Focus on identifying systemic process gaps, driving corrective actions through data-backed reporting, and maintaining robust QA methodologies in a high-stakes financial environment.

Location: Must be based in the United States

Compensation: $0 – $34 per hour

Company

hirify.global is a modern financial technology company reimagining co-branded credit cards and financial products for a brand-first consumer experience.

What you will do

• Audit fraud operations cases including transaction reviews, account actions, and authentication events against SOPs.
• Review dispute cases for chargeback handling, provisional credit decisions, and compliance with Regulation E and Z.
• Maintain and evolve QA methodology, including scoring rubrics, sampling plans, and calibration standards.
• Produce actionable weekly and monthly reports identifying agent-level trends and systemic failure modes.
• Partner with operations leads to drive corrective actions, including coaching plans and SOP updates.
• Escalate systemic control gaps or vendor failures to Risk, Compliance, and Product teams.

Requirements

• Must be based in the United States
• 2–4 years of experience in QA, audit, or operations within a regulated fintech or banking environment.
• Hands-on experience with fraud operations workflows and dispute handling.
• Working knowledge of Regulation Z and associated billing dispute obligations.
• Strong written communication skills with the ability to provide clear, actionable feedback.
• High judgment and ability to defend scoring decisions in complex, non-binary scenarios.

Nice to have

• Experience supporting co-branded or partner credit card programs.
• Familiarity with fraud decisioning platforms and identity verification tooling.
• Prior experience building a QA program from scratch.
• Professional certifications such as CFE or CRCM.

Culture & Benefits

• Opportunity to work at a fast-paced, high-impact fintech startup.
• Direct influence on operational strategy, risk reduction, and customer experience.
• Collaborative environment working with cross-functional teams in Risk, Compliance, and Product.