Assoc Help Desk Tech (IT Support)

TL;DR

Assoc Help Desk Tech (IT Support): Providing first-level technical support for computer applications and hardware with an accent on incident management, user provisioning, and customer service. Focus on troubleshooting end-user issues, monitoring data center operations, and ensuring timely resolution of technical requests.

Location: Onsite in Morgantown, West Virginia. Must be able to travel to other WVUHS facilities.

Company

A large integrated healthcare system providing medical services across West Virginia.

What you will do

• Provide first-level technical support via phone and email for hardware, software, and general computing issues.
• Log, monitor, and route customer incidents and requests using incident management software.
• Manage user provisioning and maintain accurate documentation for security tracking and auditing.
• Monitor ongoing operations of the Data Center Facility and escalate system-wide alerts.
• Exhaust all first-level support options before escalating priority issues to second-level support.
• Collaborate with the IT team, participate in mentoring, and contribute to professional development sessions.

Requirements

• High school diploma with 2 years of help desk/customer service experience, OR an Associate degree in a technical field, OR current 3rd-year Bachelor's student in CS, IT, or related field.
• Must be based in or able to commute to Morgantown, WV, and travel to other WVUHS facilities.
• Availability to work a flexible schedule, including weekends, holidays, and overnight shifts (24/7/365 operation).
• Commitment to work a minimum of 16 hours per week.
• Strong oral and written communication skills with the ability to handle high-stress conditions.
• Capability to maintain strictly confidential information.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications: CompTIA A+, Cisco CCNA, HDI Help Desk Technician, MCP, or MCSE.

Culture & Benefits

• Strong internal growth focus with clear career ladders toward System Analyst, Engineer, or Manager roles.
• Supportive environment with opportunities for mentoring and professional development.
• Flexible scheduling options for those who can adapt to various shifts.
• Note: This is a casual position and does not offer additional benefits.