Logistics Support Specialist II (Logistics)

TL;DR

Logistics Support Specialist II (Logistics): Managing a portfolio of customer accounts and monthly shipments to ensure operational execution and on-time delivery with an accent on carrier coordination and track & trace. Focus on optimizing shipper and carrier performance, monitoring KPIs, and supporting the onboarding of new business.

Location: Onsite in Monterrey, Mexico

Company

hirify.global helps companies move goods more reliably and efficiently using real-time data and transportation capacity to guide smarter decisions.

What you will do

• Manage a portfolio of customer accounts and approximately 160 monthly shipments.
• Coordinate shipment coverage, monitor track & trace, and ensure on-time pickup and delivery.
• Establish and maintain professional relationships with carriers, shippers, and receivers.
• Prepare and share weekly and monthly KPIs for assigned accounts.
• Handle detention information and obtain approval for expedited shipments.
• Identify performance patterns to recommend improvements for shippers and carriers.

Requirements

• Completed bachelor's degree.
• Experience with TMS (Transportation Management Systems) for shipment tracking.
• Advanced English proficiency.
• Must be based in Monterrey, Mexico for onsite work.

Nice to have

• 1 year of logistics experience.
• Knowledge of dashboard systems.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Culture & Benefits

• Equal Opportunity/Affirmative Action employer.
• Opportunity to work with a leader in freight technology managing over $17B in freight.
• Collaborative environment serving a significant portion of Fortune 500 shippers.