IT Support Technician

TL;DR

IT Support Technician: Setting up and maintaining computer and network systems in a manufacturing environment with an accent on hardware troubleshooting, software installation, and IT service desk support. Focus on ensuring system security, managing IT inventory, and providing deskside assistance to employees.

Location: Must be based in Pasir Gudang, Malaysia

Company

hirify.global is a renowned manufacturer of high-end audio equipment.

What you will do

• Resolve IT Service Desk tickets related to desktops, laptops, printers, and mobile devices.
• Perform preventive and corrective maintenance on computer and manufacturing IT equipment.
• Manage IT inventory and asset lifecycles.
• Support audio-visual requirements for meetings and events.
• Handle Windows AD user account management and basic network troubleshooting.
• Provide deskside support to employees in office and production environments.

Requirements

• Diploma in Computer Science, Engineering, or a relevant field.
• Hands-on experience with diverse computer systems and networks.
• Strong troubleshooting skills in Windows OS and O365.
• Ability to work independently and perform physical tasks like lifting equipment or bending over production lines.
• Valid Driver’s license for local travel.
• Must be available for after-hours or night shift work as required.

Nice to have

• Experience working in a Multi-National Company or production environment.
• IT Professional Certification as an IT Technician.
• Broad knowledge of Windows client/server network environments.

Culture & Benefits

• Opportunity to work in a professional manufacturing environment.
• Exposure to diverse IT infrastructure and hardware.
• Supportive team environment with focus on professional development.