Head Of VIP Services (Gamedev)

TL;DR

Head Of VIP Services (Gamedev): Managing the full lifecycle of VIP players to drive retention and monetization with an accent on strategy development and team leadership. Focus on building loyalty programs, tier systems, and scaling the VIP department to optimize high-value user experience.

Location: Hybrid work format based in Limassol, Cyprus

Company

hirify.global is an independent game studio developing One State, a unique mobile Social RolePlay game played by millions worldwide.

What you will do

• Own the full lifecycle of VIP players, from identification and onboarding to retention and reactivation.
• Build and lead a team of VIP managers, including hiring, training, and professional development.
• Develop and execute a VIP strategy aligned with the overall product and monetization goals.
• Design and implement segmentation, loyalty programs, tier systems, and bonus mechanics.
• Define KPIs for the VIP function and build comprehensive reporting systems.
• Collaborate with product, product marketing, and monetization teams to create personalized campaigns.

Requirements

• At least three years of experience in VIP management.
• At least two years of experience managing a team.
• Proven track record of building and scaling VIP departments.
• Strong understanding of the VIP ecosystem.
• Must be based in or able to work hybrid in Cyprus.

Nice to have

• Experience in iGaming.

Culture & Benefits

• Hybrid work format with flexible hours and the option to take days off.
• Regular salary reviews based on performance and a clear promotion system.
• Sick days without salary loss and assistance in difficult life situations.
• Non-bureaucratic environment focusing on quality and passion for the product.

Hiring process

• Application and CV review.
• Initial HR interview to discuss motivation and expectations.
• Technical assessment, which may include interviews or a test assignment.
• Final interview with the hiring manager or team lead.