Agent Strategist (AI Agents)

Location: Singapore; on-site

Company

hirify.global builds customer-facing AI agents for major brands, helping organizations transform customer service and business operations.

What you will do

• Own the full agent development lifecycle from initial scope through conversation design, tooling, evaluation, launch, and continuous production iteration.
• Advise enterprise leaders on AI strategy, business goals, and the design of customer-facing agents.
• Run working sessions with customer teams, troubleshoot agent issues, and drive projects toward launch.
• Build agents for use cases including subscription retention, device troubleshooting, personalized recommendations, and regulated financial interactions.
• Define evaluation frameworks and quality standards, using metrics to improve agent outcomes.
• Surface customer needs and partner with product and research teams on new agent architectures and self-service tooling.

Requirements

• Experience building or deploying AI/LLM agents in production.
• Hands-on experience with evaluation frameworks, agent tooling, RAG, and prompt engineering.
• Strong customer-facing communication and the ability to work with technical and non-technical audiences.
• Ability to read API documentation, understand data models and system architecture, and discuss engineering trade-offs.
• Experience managing multiple complex, high-visibility projects and driving them to measurable outcomes.
• Founder, founding team member, or operator experience, plus a technical degree, equivalent practical experience, MBA, or comparable technology-and-business experience.

Nice to have

• Experience working with enterprise customers in complex or regulated industries.

Culture & Benefits

• Values include trust, customer obsession, craftsmanship, intensity, and family.
• Unlimited paid time off.
• Medical, dental, and vision benefits for employees and families.
• Life insurance, disability benefits, parental leave, and fertility and family-building support.
• Country-dependent retirement plan, discretionary benefit stipend, meals, snacks, coffee, and equity plan eligibility for eligible full-time employees.