Digital Planning Lead (CX)

TL;DR

Digital Planning Lead (CX): Planning and forecasting at scale across digital and CX ecosystems to ensure roadmaps are strategically aligned and delivered across app and web channels. Focus on leading quarterly and annual planning cycles, optimizing capacity for Run & Maintain and larger initiatives, and managing portfolio-level dependencies.

Location: Macquarie Park, NSW, Australia (Hybrid: 3 days office, 2 days remote)

Company

hirify.global is an Australian telecommunications company providing mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Lead quarterly and annual planning cycles for digital delivery across app and web channels to align commitments with business strategy.
• Partner with Product, GTM, and Operations leads to define scope, timelines, and dependencies while aligning demand with resourcing.
• Manage a clear view of portfolio commitments and risks to facilitate trade-off decisions and strategic outcomes.
• Provide accurate reporting on digital KPIs and performance for executive leadership to resolve competing priorities.
• Improve planning maturity and governance frameworks to ensure predictable execution of digital initiatives.
• Support workforce forecasting and investment prioritization.

Requirements

• 5+ years of experience in large-scale planning and forecasting.
• Proven track record of leading portfolio-level capacity planning across multiple teams and programs.
• Strong ability to manage senior stakeholders and navigate competing executive agendas.
• Deep understanding of how delivery capacity, dependencies, and constraints impact business outcomes.
• Advanced analytical and reporting skills with high attention to detail.
• Experience creating or improving planning frameworks, cadences, and governance.

Culture & Benefits

• Flexible working arrangements (3 days in office, 2 days remote).
• Competitive remuneration with colleague discounts and monthly credits for hirify.global products.
• Vibrant office campus featuring a gym, on-site childcare, and medical services.
• Inclusive paid parental leave of up to 16 weeks and competitive leave policies.
• Professional development via hirify.global U’s industry-focused micro-credentials.
• Strong commitment to diversity through colleague-led networks and inclusion initiatives.