Enterprise Account Management Team Lead (Retail)

TL;DR

Enterprise Account Management Team Lead (Retail): Leading and developing a team of specialists to manage strategic supermarket partnerships in Kazakhstan with an accent on commercial performance, operational excellence, and relationship management. Focus on driving sustainable growth, coaching team members, and steering strategic priorities through data-informed decision-making.

Location: Kazakhstan

Company

hirify.global is a fast-growing technology company building a global delivery platform that connects customers with local retail and restaurant partners.

What you will do

• Lead and mentor a team of account specialists to manage enterprise supermarket partnerships.
• Own strategic relationships with key accounts and conduct quarterly business reviews with C-level stakeholders.
• Drive portfolio performance by monitoring KPIs, analyzing operational metrics, and identifying growth opportunities.
• Oversee operational excellence initiatives to improve fulfillment quality, picking times, and availability.
• Direct collaborative marketing initiatives and co-marketing campaigns with retail partners.
• Establish best-practice account management processes to ensure scalability and consistency.

Requirements

• 2+ years of people leadership experience as a team lead or supervisor.
• 3-5 years of experience in enterprise account management within retail, FMCG, or delivery sectors.
• Fluent in Russian and Kazakh (conversational level minimum).
• English proficiency at B2 level or higher.
• Strong analytical skills with proficiency in Google Sheets, Power BI, or Looker.
• Proven ability to drive team performance and deliver measurable KPI improvements.

Nice to have

• Experience in supermarket, grocery, or pharmacy retail segments.
• Familiarity with marketplace or platform-based business models.
• Track record of scaling teams or expanding account portfolios.
• Experience with advanced business intelligence platforms.

Culture & Benefits

• Independent work in a dynamic, international environment.
• Medical insurance and strengthened sick leave policies.
• Employee Assistance Program including therapy and wellbeing support.
• Career growth opportunities and company-wide training programs.
• Discounts on hirify.global orders.
• Team budgets for celebrations and bonding activities.