Customer Support Specialist

TL;DR

Customer Support Specialist: Providing high-quality assistance to B2B and B2C clients for web data gathering solutions with an accent on technical troubleshooting and customer satisfaction. Focus on resolving complex issues via email and chat, collaborating with technical teams, and maintaining deep product knowledge of proxies and VPNs.

Location: Must be based in Vilnius, Lithuania (Hybrid: 3 office days / 2 WFH). Shift: Evening shift 17:00 to 01:00 EET.

Salary: 1500 - 1900 EUR/month (Gross).

Company

hirify.global is a leading provider of premium web data gathering solutions, serving thousands of global businesses including Fortune 500 companies.

What you will do

• Act as the primary point of contact for B2B and B2C customers via email and online chat.
• Proactively support customers throughout their lifecycle to ensure high satisfaction.
• Collaborate with technical teams to understand and explain IT business logic.
• Verify client information and maintain accurate records in internal databases.
• Resolve technical queries and troubleshoot issues related to proxy and VPN services.

Requirements

• Excellent communication skills in English and Lithuanian.
• Proven experience in customer support or a related field.
• Tech-savvy mindset with strong problem-solving abilities.
• Ability to work the evening shift (17:00 - 01:00 EET).
• Experience with Proxies, VPNs, or similar technical products.

Culture & Benefits

• Hybrid work model with office perks at Cyber City.
• Private health insurance and access to physical well-being specialists.
• Mental health support including sessions with psychologists/psychotherapists.
• Extensive learning resources, professional guilds, and knowledge-sharing events.
• Yearly workation and team-building budget.