Team Lead, SAP Managed Services (ERP)

TL;DR

Team Lead, SAP Managed Services (ERP): Leading a team of support engineers to provide mission-critical application support for global SAP clients with an accent on complex troubleshooting, technical resolution, and team mentorship. Focus on managing delivery targets, driving resolution for integrated SAP environments, and fostering a collaborative, high-quality support culture.

Location: Must be based in Brazil (Remote)

Company

hirify.global is a global provider of end-to-end enterprise software support, serving over 5,300 organizations as a leading third-party support provider for Oracle, SAP, Salesforce, and AWS.

What you will do

• Lead and mentor a team of support engineers to achieve client and employee satisfaction targets.
• Drive resolution for complex customer issues using methodical troubleshooting in SAP environments.
• Manage key assigned accounts as a technical and functional advisor.
• Develop and deliver break fixes for critical product defects and data issues.
• Collaborate with internal teams including sales, marketing, and account management to support business growth.
• Define skill requirements and guide the sourcing and hiring of new team members.

Requirements

• Must be based in Brazil
• Fluency in both English and Portuguese is required
• 10+ years of relevant SAP software product support experience
• 5+ years of SAP AMS support experience
• 5+ years of team leadership experience managing teams of 7+ people
• Expertise in SAP 4.x and ECC platforms, including full life-cycle implementation

Nice to have

• ITIL or ITSM Certification
• PMP-PMI Certification
• Experience with localizations and global implementations

Culture & Benefits

• Opportunity to work in a fast-paced, global environment with a focus on innovation.
• Collaborative culture rooted in mutual respect and professional growth.
• Commitment to diversity and inclusion as an Equal Employment Opportunity Employer.
• Meaningful work with a focus on exceptional client service and community impact through the hirify.global Foundation.