Product Manager (Process Automation & Transformation)

TL;DR

Product Manager (Process Automation & Transformation): Defining the future of retirement technology by scaling a cloud-native, PaaS administration platform with an accent on self-service and operational automation. Focus on integrating back-end pension management with real-time CX and operation systems to create proactive, self-service experiences for all users.

Location: Hybrid (London)

Company

Smart is a financial technology business revolutionising how people around the world think about, and save for, their retirement.

What you will do

• Drive a radical transition of the industry's call-heavy and manual omnichannel touchpoints into "no-touch" automated flows.
• Capture the growth in UK pension transfers by building a "one-click" journey.
• Move from reactive processing to predictive transfer tech, anticipating friction points.
• Deliver the market’s best transfer product by optimizing for maximum speed, superior service, and the lowest cost to transact.
• Seamlessly integrate back-end operations and pension logic with intuitive front-end CXM tools.

Requirements

• Product development and experience of working and delivering in technology is essential.
• Experience in business transformation, process engineering and translating into operation management and systems.
• Top-notch communication and influencing skills across all levels.
• Strong product management skills, demonstrating the ability to drive a product from vision to delivery and break down problems collaboratively.
• Strong problem-solving skills and willingness to roll up one’s sleeves.
• Skilled at working effectively with cross-functional teams across multiple disciplines.

Culture & Benefits

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget to spend on your professional development.
• Extensive private healthcare, including dental, eyecare and EAP.
• Enhanced sick leave (three months’ pay per year).
• Enhanced maternity and paternity.
• Fully-paid five-week sabbatical after five years of employment.