Customer Support Operations Specialist

TL;DR

Customer Support Operations Specialist (Enterprise Storage): Managing on-site customer activities and providing initial technical assistance for high-scale storage platforms with an accent on operational logistics and cross-team coordination. Focus on maintaining knowledge bases, handling 24/7 shift rotations, and resolving hardware/software issues for Fortune 500 clients.

Location: Hybrid (Herzliya Pituach, Israel). Availability for 5 shifts a week, including nights and weekends, is required.

Company

hirify.global (a Lenovo company) provides high-performance enterprise storage platforms focused on cyber resilience and data protection for global Fortune 500 enterprises.

What you will do

• Initiate and manage all on-site customer activities logistically and operationally.
• Collaborate with Tier-3 Support, Technical Advisers, and Global Operations teams.
• Provide first-level assistance to incoming phone calls and email queries regarding the product.
• Maintain and continuously improve internal workflows and the knowledge base.

Requirements

• Availability for 5 shifts per week, including nights and weekends.
• Fluent English (written and verbal) proficiency.
• Analytical thinking and strong problem-solving skills.
• Client-oriented mindset with excellent communication skills.
• Ability to learn quickly and work independently with high attention to detail.

Nice to have

• Experience in hardware or software support.
• Previous experience in similar operational support roles.

Culture & Benefits

• Opportunity to work with the world's largest enterprise customers (Fortune 500).
• Hybrid work model combining remote work and office presence in Herzliya Pituach.
• Professional growth within a dynamic team at a company with established product-market fit.
• Collaborative environment focused on protecting critical customer data.