Community and User Operations Specialist (AI)

TL;DR

Community and User Operations Specialist (AI): Managing user support, community moderation, and product quality assurance for an AI video generation platform with an accent on user satisfaction and safety. Focus on resolving technical billing issues, moderating content across social channels, and identifying product bugs to drive iterations.

Location: On-site in Palo Alto, CA

Company

hirify.global is an AI company specializing in generative video tools.

What you will do

• Resolve user inquiries via Email, Discord, and Stripe regarding subscriptions, billing, and technical issues.
• Moderate content across Discord, WhatsApp, and Nova to remove NSFW material and report CSAM.
• Monitor model outages and perform regular integrity checks on video generation models and user interfaces.
• Collect and report community sentiment and feedback to the internal team.
• Escalate bugs and suggest actionable product improvements based on user pain points.
• Oversee sponsored credits usage by creative partners.

Requirements

• Must be based in Palo Alto, CA for on-site work.
• Active hirify.global creator since Beta with complete familiarity with all hirify.global models and products.
• Experience as an active Nova creator with selected templates.
• Consistent availability to deliver results seven days a week (estimated 25 hours/week).
• Ability to contribute creative insights to campaigns and product launches.