Automotive Technical Delegate Manager (Automotive)

TL;DR

Automotive Technical Delegate Manager (Automotive): Leading and coordinating a team of technical delegates across the French dealer network to ensure the execution of after-sales programs with an accent on project KPI achievement and technical quality. Focus on managing B2B client relationships, optimizing field interventions, and driving continuous improvement in service delivery.

Location: Field service (Itinérance), France

Company

hirify.global is a global partner to vehicle manufacturers, specializing in sales performance, repair optimization, and consumer engagement for over 30 years.

What you will do

• Lead and coordinate a team of Technical Delegates in France to achieve quantitative and qualitative project KPIs.
• Manage the local governance model, including activity calendars, information flows, and field visit schedules.
• Act as the primary operational interface for the client at the country level, leading steering committees and performance reviews.
• Analyze team performance reports (first-time fix rate, resolution time) and implement corrective improvement plans.
• Oversee onboarding, continuous training, and performance reviews for the technical team.
• Produce concise reporting on country performance, trends, and root causes of non-conformities.

Requirements

• 3–5 years of experience in automotive project or program management (after-sales, technical support, or field operations).
• Experience coordinating field teams and managing B2B client relationships at a country level.
• Strong knowledge of automotive after-sales, dealer network operations, and KPI management.
• Proficiency in data analysis tools (Excel, BI tools) and MS Office for structured reporting.
• English: Good command (written and spoken) required for interaction with international structures.
• Location: Must be able to work in a field service/itinerant capacity across France.

Nice to have

• Previous technical or technical-commercial experience in a dealership, importer, or OEM environment.
• Experience in launching new programs or leading process improvement projects.
• Familiarity with automotive information systems such as DMS, diagnostic tools, and OEM technical portals.

Culture & Benefits

• Career growth opportunities within a global family of over 5,000 employees across 80+ countries.
• Flexible working methods designed to suit different employee needs.
• Inclusive environment as a Disability Confident Committed organization.
• Collaboration with almost every major car manufacturer on the market.