Automotive Technical Helpdesk Specialist (Italian and English)

TL;DR

Automotive Technical Helpdesk Specialist (Italian and English): Provide expert technical support for diagnostics and repair guidance to retailers and workshops across Europe with an accent on root cause analysis and EV systems. Focus on resolving complex vehicle issues, guiding technicians through repairs, and coordinating field engineer visits.

Location: Budapest, Hungary

Company

hirify.global is a trusted global partner to vehicle manufacturers, retailers, and mobility organizations, delivering solutions for sales performance, repair optimization, parts sales, and consumer engagement.

What you will do

• Provide technical support across vehicle systems, focusing on diagnostics and root cause analysis.
• Resolve inquiries from dealers and internal teams via phone and electronic channels.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with technicians, agents, engineers, and project managers to resolve complex issues.
• Document cases, coordinate field engineer visits, and escalate when necessary.
• Engage in training, product knowledge exchange, and occasional vehicle testing.

Requirements

• Fluency in English and Italian
• At least 5 years of automotive experience, ideally in a senior dealership workshop role.
• Degree in automotive technology or equivalent technical education.
• Strong knowledge of vehicle mechanics; EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage.
• Experience using diagnostic tools.
• Analytical, organized, and customer-focused mindset.

Culture & Benefits

• Work in a global team of over 5,000 employees across 80+ countries.
• Collaborative environment valuing expertise, innovation, and customer satisfaction.
• Equal opportunities employer committed to diversity and inclusion.