Service Desk System Administrator

TL;DR

Service Desk System Administrator (IT Support): Serve as the first point of contact for technical support, resolving hardware, software, and network issues for end-users with an accent on troubleshooting, equipment maintenance, and user guidance. Focus on documenting incidents, escalating complex issues, and ensuring IT security compliance.

Location: Onsite in Vilnius, Lithuania

Salary: EUR 2400-2600 monthly gross

Company

Award-winning online game developer and publisher headquartered in Cyprus with offices worldwide, creating free-to-play hits like World of Tanks.

What you will do

• Respond to and resolve service desk tasks via MS Teams, ticketing system, or in-person.
• Troubleshoot hardware, software, and network issues for end-users.
• Escalate complex issues to higher-level teams while tracking resolution.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and gaming consoles.
• Document incidents, resolutions, and processes; develop manuals and guides.
• Handle procurement, vendor communication, and provide basic user training.

Requirements

• Experience in service desk or technical support role.
• Proficiency with Windows, macOS, Microsoft Office 365, and Teams.
• Experience with Active Directory, GPOs, and Intune beneficial.
• Familiarity with IT ticketing systems and networking concepts (TCP/IP, DNS, DHCP).
• Proficiency in English, written and verbal.
• Strong communication skills and ability to work under pressure.

Nice to have

• Lithuanian or Russian language knowledge.
• Experience with Jira, Confluence, SCCM, PowerShell, Linux, access management, or video surveillance.

Culture & Benefits

• Additional paid time off and sick leave compensation.
• Meal allowance, premium private health care, and mental well-being program.
• Career development opportunities and education support.
• Perks discounts, personal gaming account, office snacks, company events, and referral rewards.