Technical Support Engineer (Field)

TL;DR

Technical Support Engineer (Field): Providing onsite hardware, software, and connectivity resolution for client users with an accent on deskside support and first-level troubleshooting. Focus on diagnosing workstation issues, managing network connectivity, and delivering professional end-user training.

Location: Based 5x per week in London, United Kingdom

Company

hirify.global is an innovative technology solutions provider specializing in Cyber Security, Hybrid Cloud, Global Network Management, and Managed Services.

What you will do

• Provide onsite technical support for hardware, software, and connectivity issues for client computers and users.
• Diagnose and resolve first-level problems for workstations, laptops, VPN, and Citrix sessions.
• Perform installation, configuration, and maintenance of PC peripherals and hardware.
• Document all issues and resolutions within the company or client ticketing systems.
• Coordinate hardware repairs with third-party vendors and act as "remote hands" for senior engineering staff.
• Create FAQ materials and knowledgebase articles to assist end-users.

Requirements

• 3+ years of experience in end-user support for PC desktops and application software.
• Experience installing and repairing computers in a corporate networked environment.
• Proficiency with Microsoft application suites and management software.
• Experience supporting enterprise-level users in the legal or financial services industries.
• CompTIA A+ and Net+ certifications or equivalent experience.
• Ability to lift heavy equipment (up to 45 lbs) and perform physical activities such as bending, climbing, or walking.

Culture & Benefits

• Work-hard, play-hard professional environment.
• Strong focus on career development and skill acquisition.
• Exposure to NextGen services and innovative technology solutions.
• Guidance and training provided to help build a lucrative career.