Creative Director (Graphics)

TL;DR

Creative Director (Graphics) (eCommerce): Oversee the creative direction and execution of email and SMS marketing campaigns with an accent on visual design, copywriting, and performance optimization. Focus on leading multidisciplinary teams, ensuring brand consistency, mobile responsiveness, and high-conversion results in fast-paced DTC environments.

Canada / Remote

Company

Fast-paced eCommerce agency working with international clients on performance-driven email and SMS campaigns.

What you will do

• Oversee quality and consistency of copywriting and graphic design for email and SMS channels.
• Lead, mentor, and develop Copywriting and Graphics teams through coaching and feedback.
• Drive creation of high-performing, conversion-focused campaigns aligned with brand and business goals.
• Collaborate with account and strategy teams to meet client objectives and revenue targets.
• Review and optimize assets for mobile responsiveness, dark mode, and production using Klaviyo, HTML/CSS.
• Handle client feedback, escalations, and maintain strong relationships.

Requirements

• 8+ years experience, including 5+ years in DTC eCommerce email, SMS, or CRM marketing.
• Strong expertise in branding, graphic design, and copywriting principles.
• Proven experience leading creative teams and delivering high-quality campaigns.
• Hands-on with Klaviyo, email workflows, HTML/CSS for design and development.
• Experience with international clients across North America and/or Australia.
• Strong communication skills across stakeholders and time zones; performance-driven mindset.
• Portfolio of relevant creative work and campaign results.
• Willingness to participate in a paid assessment.

Culture & Benefits

• Fully remote with flexible collaboration across time zones.
• 30 days paid time off annually plus paid public holidays.
• Internet, health, and wellness allowances.
• Maternity and paternity benefits.
• Loyalty rewards, performance incentives, and bonuses.
• Outcome-focused culture emphasizing creativity, accountability, and innovation.